Datenschutzerklärung

EdenRose Privacy Policy

Last updated: September 2026

EdenRose respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how EdenRose collects, uses, stores and discloses personal information when you visit our website, place an order, contact us or otherwise interact with our services.

1. Information We Collect

Depending on how you interact with EdenRose, we may collect information such as:

- Your name.

- Billing and delivery address.

- Email address.

- Telephone or mobile number.

- Order and purchase information.

- Product preferences and selections.

- Information you provide when contacting customer support.

- Information necessary to process returns, refunds or exchanges.

- Website usage and technical information, such as device, browser and interaction information.

We only seek to collect information that is reasonably necessary for operating our store, processing orders, providing customer service and carrying out our business activities.

2. Payment Information

Payments made through EdenRose are processed using third-party payment providers.

EdenRose does not need to directly store your complete payment card details when those details are processed by an appropriate payment provider.

Payment providers may collect and process payment information according to their own privacy policies and security practices.

3. How We Use Your Information

We may use personal information to:

- Process and fulfil your orders.

- Arrange delivery of your purchases.

- Provide customer support.

- Process returns, refunds and exchanges.

- Communicate with you about your orders.

- Respond to enquiries.

- Improve our website, products and services.

- Detect and prevent fraud, abuse or security issues.

- Maintain business and transaction records.

- Meet legal and regulatory obligations.

- Send marketing communications where permitted by law and where you have provided the appropriate consent.

4. Order Fulfilment & Trendsi

EdenRose works with third-party fulfilment partners, including Trendsi, to assist with fulfilling and shipping eligible products.

Where necessary to fulfil your order, relevant customer information may be shared with the fulfilment and shipping services involved in delivering your purchase.

This may include information such as your:

- Name.

- Delivery address.

- Contact details.

- Order information.

- Product information required to fulfil your purchase.

We only provide information reasonably necessary for the relevant service to perform its function.

5. Shopify & Other Service Providers

EdenRose uses third-party services to operate our online store and provide services to customers.

These may include services for:

- Ecommerce and website hosting.

- Payment processing.

- Order fulfilment.

- Shipping and delivery.

- Analytics.

- Customer communications.

- Marketing.

- Fraud prevention and security.

These service providers may process personal information on our behalf or independently according to their applicable terms and privacy policies.

6. International Disclosure

Some service providers and fulfilment partners used by EdenRose may operate outside Australia.

As a result, personal information may be transferred to or processed in countries outside Australia when necessary to provide our services.

Where personal information is disclosed overseas, EdenRose will take reasonable steps required under applicable privacy laws.

7. Cookies & Website Technologies

EdenRose and our service providers may use cookies and similar technologies to operate the website, remember preferences, understand website usage, measure performance and support marketing activities.

You may be able to control cookies through your browser or device settings.

Disabling certain cookies may affect some website functionality.

8. Marketing Communications

Where permitted by law, EdenRose may send promotional emails or other marketing communications about products, offers or updates.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting EdenRose.

Unsubscribing from marketing communications does not prevent us from sending essential communications relating to your orders or transactions.

9. Protecting Your Information

EdenRose takes reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You should also take reasonable steps to protect your account and personal information, including keeping passwords and account credentials confidential.

10. How Long We Keep Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including order processing, customer service, accounting, legal and regulatory requirements.

When information is no longer required, we may securely delete or de-identify it where appropriate.

11. Accessing or Correcting Your Information

You may contact EdenRose to request access to personal information we hold about you or to request that inaccurate or incomplete information be corrected.

We may need to verify your identity before processing such a request.

12. Privacy Complaints

If you have concerns about how EdenRose has handled your personal information, please contact us first so that we can investigate and respond to your concern.

If you are not satisfied with our response, you may have the right to contact the relevant Australian privacy regulator.

13. Children's Privacy

EdenRose does not knowingly seek to collect personal information from children where doing so would be inappropriate or unlawful.

If you believe a child has provided personal information to us, please contact EdenRose so that we can review the situation.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, service providers or legal obligations.

The latest version will be published on the EdenRose website with the updated date.

15. Contact EdenRose

If you have questions about this Privacy Policy or how EdenRose handles personal information, please contact us through the contact details provided on our website.

EdenRose

Thank you for trusting EdenRose with your information. ❤️