Returns & Refunds | EdenRose

Returns and refunds

Last updated: 18 September 2026

This is the EdenRose store policy for customers in Australia.

30-day returns on all products

You can return any product within 30 days of delivery. Returns are arranged by EdenRose. Please contact us before you send anything back, so we can set the return up with you.

Our overseas partner ships many orders. They do not take customer returns from Australia. EdenRose does.

Where to send it

Approved returns go to Abbey in Australia. We give you the return address when the return is arranged. That address is not published on the website. Please do not post a parcel until we have emailed you the address and the instructions.

How to start a return

Email rosemusk012@gmail.com or call 0476788246. Include your order number and which item you want to return. You can also use the contact page on our store.

Where you can, send the item unused and with its tags, unless we have agreed something else, for example if it arrived damaged or not as described.

Cancel before it ships

If you need to cancel, contact us straight away. If the item has not left yet, we will try to stop it and refund you. Once it has shipped, we usually cannot cancel it. You can still use the 30-day return after it arrives.

If something is wrong

If an item arrives damaged, faulty, or not what you ordered, contact us. We look at those cases with you. Please include your order number and clear photos of the item and packaging.

Refunds

Once we receive the return and check it, we will tell you the outcome. If a refund is approved, it is usually paid back to the original payment method. Your bank decides how long that takes to appear.

This policy does not try to take away any rights you may have under Australian law.