Shipping & Delivery | EdenRose

Shipping and delivery

Last updated: 18 September 2026

This page is for customers in Australia. We want the delivery time to be clear before you order.

Where your order ships from

Most EdenRose products are fulfilled by our partner, Trendsi, and sent as Ship From Overseas. The item is packed and posted from an overseas supplier or fulfilment centre, not from a warehouse in Australia.

Your order is still with EdenRose. If you have a question, contact us. Please do not message the supplier directly.

How long it usually takes

For deliveries to Australia, please allow about 8 to 16 business days after the order is dispatched. That is a typical estimate for Ship From Overseas, not a promised arrival date.

We do not offer overnight, same-day, or next-day delivery. Supplier processing, the carrier, public holidays, and customs checks can make some orders quicker or slower.

Any date shown at checkout is an estimate only.

Tracking

When tracking is available, we will send it to you after the order has shipped. It can take a little while for tracking to update after the carrier collects the parcel. Please use that tracking to follow your delivery.

Split shipments

If items come from different suppliers, they may arrive in separate parcels and on different days.

Before it ships

We pass your order to our fulfilment partner after payment is received. Some products take extra time to prepare. If we cannot supply an item, we will contact you about a refund or another option.

Your address

Please check your name, address, and phone number before you pay. Once a parcel has been sent, we usually cannot change the address. If it comes back because the address was incomplete, extra postage may be needed to send it again.

If something is delayed or not right

If tracking looks stuck, or the parcel seems lost, email us with your order number and we will look into it with the fulfilment partner.

If an item arrives damaged, is the wrong product, or is missing, contact us as soon as you can. Photos of the item and the packaging help us sort it out.

Contact

Email rosemusk012@gmail.com or call 0476788246. You can also use the contact page on our website. Please include your order number.

This policy is not meant to take away any rights you already have under Australian law.