Política de reembolso

Return & Refund Policy

Last updated: 8 October 2026

At EdenRose, we want you to feel confident shopping with us. We accept eligible returns within 30 days of receiving your order, including change-of-mind returns.

30-Day Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be returned in its original condition, unworn and unused, with original tags and packaging where applicable.

Certain products may have specific return conditions where stated on the product page.

Change-of-Mind Returns

We accept change-of-mind returns within the 30-day return period.

For change-of-mind returns, the customer is responsible for the cost of return postage.

The original shipping charge is not applicable to EdenRose orders because we offer free standard shipping.

Damaged, Faulty or Incorrect Items

If your item arrives damaged, faulty or incorrect, please contact us as soon as possible.

Where EdenRose confirms that the item is damaged, faulty or incorrect, EdenRose will cover the reasonable cost of return postage and arrange the appropriate resolution.

Please provide photographs or other information about the issue when requested so that we can assess the return.

How to Request a Return

Please contact EdenRose before sending anything back.

Email:

rosemusk012@gmail.com

Please include:

- Your order number

- The item you wish to return

- The reason for the return

- Photos where relevant, particularly for damaged, faulty or incorrect items

We will provide return instructions and the applicable return address after your return request has been reviewed and approved.

Please do not send returns directly to Trendsi or to a supplier address.

Return Address

Approved returns are sent to an EdenRose return address in Australia.

The return address is provided with your approved return instructions. This helps us ensure your return is directed to the correct location and can be processed correctly.

Refunds

Once your returned item has been received and inspected, we will process an eligible refund.

Refunds are generally processed within 5 business days after the returned item is received.

Once processed, the time for the funds to appear in your account may depend on your payment provider or financial institution.

Refunds are normally issued to the original payment method used for the order.

Items That Cannot Be Returned

Items that have been worn, used, damaged after delivery, altered, washed or otherwise returned in a condition that does not meet the return requirements may not be eligible for a refund.

Where a product has a specific return restriction, including any applicable final-sale restriction, this will be stated on the relevant product page.

Exchanges

EdenRose does not guarantee direct exchanges for a different size, colour or product.

If you need a different item, you may return the eligible original item under this policy and place a new order.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or other applicable consumer protection laws.

Your consumer rights continue to apply where a product is faulty, unsafe, not as described or otherwise fails to meet applicable consumer guarantees.

International Returns

Customers outside Australia remain responsible for following the return instructions provided by EdenRose.

International customers may also be responsible for any costs associated with sending an eligible change-of-mind return back to EdenRose.

Any rights provided by applicable local consumer protection laws remain unaffected.

Questions About Returns or Refunds

If you have any questions about a return or refund, please contact:

EdenRose

Email: rosemusk012@gmail.com